Privacy Policy

Our Commitment to Your Privacy

At ApexPro Indio Roofer, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

We collect information that you provide to us directly, such as when you request a quote, schedule a service, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property information (address, type of roof, details about your roofing needs)
• Payment information when you use our services
• Communication preferences and any messages you send us

How We Use Your Information

We use the information we collect to provide you with excellent service. Specifically, we use your information to:

• Schedule appointments and provide roofing services
• Send you estimates, invoices, and service updates
• Answer your questions and respond to your requests
• Improve our services and customer experience
• Send you information about services you might find useful (you can opt out anytime)
• Comply with legal requirements and protect our business interests

Information Sharing

We do not sell your personal information to anyone. We only share your information in these limited circumstances:

• With service providers who help us run our business (like payment processors or scheduling software)
• When required by law or to protect our legal rights
• With your permission, such as when coordinating with your insurance company
• If our business is sold or merged with another company

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Website and Online Information

When you visit our website, we may collect certain information automatically, including:

• Your IP address and browser type
• Pages you visit on our site and how long you stay
• The website that referred you to us
• General location information (like your city or region)

We use this information to improve our website and understand how people find and use our services. We may use cookies and similar technologies to enhance your experience on our site. You can control cookie settings through your browser.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes:

• Using secure methods to store and transmit sensitive information
• Limiting access to your information to employees who need it to do their jobs
• Training our staff on privacy and security practices
• Regularly reviewing our security measures

However, no security system is perfect. While we work hard to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have control over your personal information. You can:

• Request to see what personal information we have about you
• Ask us to correct any inaccurate information
• Request that we delete your information (with some exceptions)
• Opt out of marketing communications at any time
• Choose not to provide certain information (though this may limit our ability to serve you)

To exercise any of these rights, please contact us using the information at the end of this policy.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. This typically means we retain your information for the duration of our business relationship and for a reasonable period afterward for warranty purposes and legal requirements.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new date. We encourage you to review this policy periodically.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect and how we use it, the right to request deletion of your information, and the right to opt out of the sale of your information. We do not sell personal information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

ApexPro Indio Roofer
83752 Avenue 45 #9, Indio, CA 92201
Phone: (442) 215-3056
Email: contact@indioroofsolutions.com

We will respond to your inquiry as quickly as possible, typically within 30 days.